Chief Program Officer

  • Careerbuilder-US
  • Cambridge, MA, USA
  • Jan 15, 2020
Full time Executive

Job Description

Role Overview:

CliftonLarsonAllen (CLA) CLA Search has been retained by Hildebrand Family Self-Help Center, Inc. to identify a Chief Program Officer to serve their team by overseeing prevention and intervention programs and activities related to stabilization, services and partnerships that address budgeting and income; language, education, employment; housing search; health and wellness; and family/community supports systems.

Does This Sound Like You?

Does your current role challenge to do your best work of your life AND to leave lasting, transformational impact on others around you every day? Do you feel a strong sense of togetherness with your team and a commitment to a greater purpose?
If you are you a mission-driven, creative executive leader who believes you can leave a lasting impression on the world through what you do every day, wed like to talk to you!

About our Client:

Founded in 1988, Hildebrand is an independent 501(c) (3) nonprofit organization that serves 300 homeless each year families in shelter, permanent housing and stabilization programs. Hildebrand operates over 126 units of emergency shelter via scattered sites and congregate living programs in several communities throughout the region; and owns three permanent housing buildings containing 11 units of housing. The organization impacts homelessness through prevention, intervention, and training activities that lead to the placement of over 60 families each year into permanent housing. To learn more, click here:

What Youll Do:

The Chief Program Officer will oversee all direct care staff; attract, retain, train, supervise, coach, and be committed to the professional development of staff. Hold self and others accountable for high quality work, and achievement of goals
Sustain organizational culture, uphold its values and draw connections between them and day to day operations such that employees understand how their work contributes to their advancement. Work with staff across the organization to ensure high quality project management
Create and monitor systems of accountability. Support, evaluate and direct the activities of the department
Develop work performance goals related to expected client outcomes for: Emergency Shelter, Stabilization Services and Client Education & Training
Conceptualize new approaches to service delivery, and share industry best practices with colleagues, and contribute to program redesign plans as needed
Monitor scope of services requirements of DHCD contract, and ensure compliance with targets and expected deliverables
Prepare grant reports (finance and otherwise) for review by CEO or designees so that timely and accurate reporting occurs
Ensure that all programs have the needed human resources, materials, and facility requirements necessary for delivering appropriate client services
Participate in planning and implementing agency wide initiatives including but not limited to grant writing, special events, the web site, social media, newsletter, annual report etc
Develop and implement procedures for monitoring the quality and quantity of the services being delivered for adherence to outputs, outcomes, goals, expected standards of care, and to meet grant deliverables
Monitor and report monthly on program outcomes. Analyze and modify interventions as necessary to ensure Hildebrand achieves desired impact on barrier reduction and long term self-sufficiency goals
Build external relationships, collaborations and partnerships with other organizations in order to broaden services for families
Manage relationships with key funders and partner organizations. Suggest targets of new relationships to CEO
Support the fund development efforts through site visits, program presentations, events, participation in grant writing, etc.
Develop and implement policies that ensure clients receive services as defined by the scope of services to be delivered in government contracts and other grants, and as otherwise required by the organization
Develop and monitor the program budget. Monitor budget, and program expenditures
Meet regularly with CFO and CEO to review contract expenditures and ensure appropriate allocation of resources
Provide information to the finance department that is necessary for ensuring timely billing of all contracts and interactions with contractors

What Youll Need: Masters degree in Public Administration, Health, Social Work, Human Services Management, or related field, additional credentials a plus (e.g. LICSW, Ph.D.) 8-10 years progressive management experience in a non-profit service environment Analytical mindset, with demonstrated experience in program evaluation and application of outcome measurements, and best practices Entrepreneurial spirit, with experience with building programs and collaborations. Prefer experience in the creation, implementation, evaluation, and management of programs for underserved communities Innovative and creative style Practical knowledge of the effects of trauma, social injustice and persistent poverty and enjoys building programs that help individuals and/or families gain pathways out. Understanding of homelessness and housing systems a plus Player/coach mentality, effective at delegation, and holding self and others accountable Must be organized and have excellent verbal and written communications skills. Ability to persuade others Ability to create and implement systems throughout the service delivery system and multiple locations Experience with government contracts, contract management and compliance Ability to motivate and build relationships and partnerships at all levels, both internal and external Must be a proven strategic thinker, problem solver, and able to manage multiple priorities Experience working with a wide range of people from diverse ethnic, social and cultural backgrounds Proficient in the use of Microsoft Office Ability to function as an effective change agent, bringing people along to create organizational improvement Adept at conceptualizing and creating processes and procedures for prioritizing and ev